Refund & Return Policy

We offer a 14-day return policy from the date of purchase. Unfortunately, if more than 14 days have passed since your order was placed, we are unable to offer a refund or exchange.

To qualify for a return, items must be unused, in their original condition, and returned in the original packaging.

Non-Returnable Items

* Gift cards

To process your return, proof of purchase or an order confirmation is required. Please do not send any items back to the shipping address without contacting us first and receiving return instructions.

Partial Refunds (Where Applicable)
In some circumstances, only a partial refund may be granted, including:

* Items returned in a condition different from how they were received, including damage or missing parts not caused by our error.
* Returns requested more than 14 days after delivery.

Refunds (If Applicable)

Once your returned item has been received and inspected, we will notify you via email to confirm receipt of your return. You will also be informed whether your refund has been approved or declined.

If approved, your refund will be processed and automatically issued to your original method of payment within a reasonable number of days.

Please note that shipping charges are non-refundable on paid shipping orders.

Late or Missing Refunds

If you have not yet received your refund, we recommend taking the following steps:

1. Check your bank account again.
2. Contact your credit card provider, as refunds can take time to appear.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at colettetosetti@gmail.com

Sale Items

Refunds are only available on full-priced items. Unfortunately, sale or discounted items are non-refundable.

Exchanges

We only replace items if they are faulty or damaged upon receipt. If you need to exchange an item for the same product, please contact us at colettetosetti@gmail.com and we will provide return instructions.

Gifts

If your item was purchased as a gift and shipped directly to you, you will receive store credit for the value of the returned item. Once your return has been received and approved, a gift voucher or gift certificate will be issued to you.

If the item was not marked as a gift at the time of purchase, or the purchaser had the item sent to themselves before gifting it to you, any approved refund will be issued to the original purchaser.

Return Shipping

To initiate a return, please contact us at colettetosetti@gmail.com and we will provide the relevant return address and instructions.

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. Shipping fees are non-refundable. Where applicable, return shipping costs may be deducted from your refund amount.

Please note that delivery times for exchanged items may vary depending on your location.

For items valued over £80, we recommend using a tracked postal service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.